One of our clients recently had a few of their locations upgraded to new computers. In the process, it looks like the cable that runs from the digital sign to their networking is plugged into the wrong port.
The digital sign, in their case, needs to be plugged into the X5 port on the SONIC WALL.
Some pictures to the right will help to explain the steps, which are:
1: Follow the cable from the digital sign back to your networking room.
2: Most likely that cable is plugged into a black SWITCH in error.
3: Unplug the cable from the switch - and instead plug into the X5 port on the SONIC WALL. It is the white box.
Please email firstname.lastname@example.org afterwards so we can track and confirm the digital sign is once again able to reach out to the internet.
Also - kindly MARK the cable at the X5 port- just some tape around the cable, saying: "digital sign".
That will help troubleshoot this faster if, in the future, anyone moves cables around in error.
Cheers, The team at ENS 250-483-4719
This is a SWITCH - wrong thing to be plugged into.
This is the SONIC WALL. Note there's a port marked X5. That's where you want to plug in.
The blue cable has been moved now to the right spot. Work backwards from your digital sign and put that cable (might not be blue...) into the X5 port in the WHITE BOX, the SONIC WALL.